Never miss a customer call
A business phone system built for small teams, with an AI receptionist that answers when nobody can. Every plan includes the apps, a shared inbox and texting. Try it free for 14 days.
Starter
A real business line for your team: calls, texts, voicemail and one shared inbox.
$19 per user / month
Or $15 per user / month, billed yearly.
- Included: 1,000 calling minutes per user, shared by the team
- Included: 1 business number included
- Included: Ring groups, business hours, phone menu and voicemail
- Included: Shared inbox for calls, voicemail and texts, plus the iPhone and Android apps
- Not included: Call recording, transcripts and summaries
- Not included: AI receptionist
- Not included: CRM sync (HubSpot, Zoho), API and webhooks
- Included: Up to 10 users
Pro
Never miss a call: the AI receptionist answers, and every call is recorded, transcribed and summarized.
Most popular
$35 per user / month
Or $29 per user / month, billed yearly.
- Included: 1,000 calling minutes per user, shared by the team
- Included: 1 business number included
- Included: Ring groups, business hours, phone menu and voicemail
- Included: Shared inbox for calls, voicemail and texts, plus the iPhone and Android apps
- Included: Call recording, transcripts and summaries
- Included: AI receptionist: 75 minutes per user (about 30 calls)
- Not included: CRM sync (HubSpot, Zoho), API and webhooks
- Included: Unlimited users
Business
For teams that run on their CRM: everything in Pro, with CRM sync, the API and webhooks.
$55 per user / month
Or $45 per user / month, billed yearly.
- Included: 1,500 calling minutes per user, shared by the team
- Included: 2 business numbers included
- Included: Ring groups, business hours, phone menu and voicemail
- Included: Shared inbox for calls, voicemail and texts, plus the iPhone and Android apps
- Included: Call recording, transcripts and summaries
- Included: AI receptionist: 150 minutes per user (about 60 calls)
- Included: CRM sync (HubSpot, Zoho), API and webhooks
- Included: Unlimited users
Add-ons
Only if you need them.
- Extra phone number$5 per number / month
- Business texting$2 per month, once texting is registered
- Texting registration$19.50 once, when you register for texting
- 100 AI receptionist minutes$15 per 100 minutes, never expire
Questions
- Can a caller reach a real person?
- Yes. Every call rings your team first. If nobody answers, the caller leaves a voicemail that is written out for you.
- Will it answer calls I wanted to take?
- No. You decide who rings, in what order and for how long (5 to 60 seconds; 20 by default) before anything else happens. Nothing answers ahead of your team unless you set the AI receptionist to “always”. Pausing yourself with “Not now” skips you for an hour, four hours, or until you turn it back on.
- What will it really cost? Do spam calls count?
- The plan price per person, and nothing else unless you add it. Minutes are shared across the team and counted by the second. If you use more calling minutes than the plan includes, calls keep working, nothing extra is charged, and owners are told at 80% and 100%. When the AI receptionist’s minutes run out, callers go to voicemail; it never bills you more. Extra AI minutes are $15 per 100 if you want them, and they don’t expire. Spam calls count like any other call, because we don’t screen calls.
- Will it block real customers as spam?
- No. We don’t screen or block calls, so every caller gets through. The flip side is that spam calls ring too. You can add a number to your do-not-call list to stop calling or texting it.
- Who records my calls, and what happens to that data?
- Call recording is off until an owner turns it on, and so is anything that depends on it. Voicemails are always recorded, because leaving one is the caller’s choice. Telnera doesn’t announce recording to callers for you; in states that require everyone’s consent, tell your callers. Recordings and voicemails are deleted after 365 days by default. You can turn transcription off, and you can delete your account and its data at any time.
- Is there a human for support?
- Yes. Email support@telnera.com and a person replies, usually within one business day.
- Does it know my industry?
- It knows what you tell it about your business. It doesn’t connect to booking or job-management software (such as ServiceTitan or Jobber) yet, so it takes the details and your team follows up.
Prices in US dollars, per user per month, before tax. Calling minutes cover the US.