Every customer call reaches someone
A business phone system for teams of 3 to 10. Calls ring your team, an AI receptionist answers when nobody can, and missed callers get a text back. Never a dead end.
From $15 per user per month, billed yearly. No contract.
Rings the right people
Calls to your business number ring your team's own phones, everyone at once or one at a time. Whoever picks up presses 1 to take it, so a personal voicemail never swallows a customer. Returning customers reach the person who knows them first.
An AI receptionist when nobody can answer
After hours, when the team is busy, or on every call: it answers, takes a message, books a callback, and transfers callers to the person who handles what they need. It says it's an AI.
A text back for every missed call
Most callers don't leave a voicemail. Telnera texts them from your number so the conversation carries on, once a day at most, and never to anyone who opted out.
Set up in minutes
- 1
Pick a number
A new local number, or bring the one you have.
- 2
Choose how calls ring
Start from ring the whole team, one at a time, or AI answers first, then adjust.
- 3
Invite your team
Each person adds their cell phone or installs the app.
Also included
- One inbox
- Calls, voicemails with transcripts, and texts for the whole team, in the browser and on your phone.
- Business hours and holidays
- Set your hours and closed days once; after-hours callers get the AI or voicemail.
- Keep your number
- Bring your existing number from your current carrier, or pick a new local one.
- Summaries and follow-ups
- Calls are transcribed and summarized, and follow-ups become tasks.
- "Not now"
- Anyone can pause their phone for an hour, an afternoon, or until they're back.
The AI receptionist is on Pro and Business. Texting needs a one-time carrier registration.
Questions
- Can a caller reach a real person?
- Yes. Every call rings your team first. If nobody answers, the caller leaves a voicemail that is written out for you.
- Will it answer calls I wanted to take?
- No. You decide who rings, in what order and for how long (5 to 60 seconds; 20 by default) before anything else happens. Nothing answers ahead of your team unless you set the AI receptionist to “always”. Pausing yourself with “Not now” skips you for an hour, four hours, or until you turn it back on.
- What will it really cost? Do spam calls count?
- The plan price per person, and nothing else unless you add it. Minutes are shared across the team and counted by the second. If you use more calling minutes than the plan includes, calls keep working, nothing extra is charged, and owners are told at 80% and 100%. When the AI receptionist’s minutes run out, callers go to voicemail; it never bills you more. Extra AI minutes are $15 per 100 if you want them, and they don’t expire. Spam calls count like any other call, because we don’t screen calls.
More on the pricing page.
Talk to a person
Telnera is based in Seattle, Washington. Questions before you sign up, or once you have? Email support@telnera.com and a person replies, usually within one business day. See plans and prices or the support page.
Stop losing customers to voicemail
Try it free for 14 days. Cancel any time before it ends.